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By definition, employee empowerment is giving your staff the freedom to make decisions without the approval of a manager, after they have been properly trained. Make no mistake, abdicating responsibility to employees because you are too busy, too lazy, or too important to do it yourself is not empowerment – that’s what we call “dumping”. While true employee empowerment comes with many valuable benefits, few leaders use it as a means of raising the bar and driving excellence within… Continue
Posted by Theo Gilbert-Jamison on October 1st, 2009 at 4:55pm
There is no doubt that the very reason a business is in existence is to make money. How is that going for you with the present state of the economy? Are you attracting new customers? Are you meeting your customer retention performance goals? Are you building on your reputation as a leader in your industry? Do you back your product or service with competent engaging customer service? Some things to ponder as the dynamics of your competitive landscape continually change around you. Layoffs, bankr… Continue
Posted by Roy Hudec on June 8th, 2009 at 1:07pm — 4 Comments
Lest anyone is still telling you that training and development isn’t critical during a time of tightened budgets and “right-sized” workforces, look no further than USA Today this week for evidence to the contrary. According to an article in Tuesday’s edition, the Federal Aviation Administration (FAA) announced that the agency will be stepping up inspection of training programs for regional airline pilots in response t… Continue
Posted by Mike Prokopeak on June 10th, 2009 at 1:13pm — 1 Comment
When you were in college, did you ever scoff at fellow students who took classes like weaving or sculpting? Or, maybe you were the student who took those kinds of courses much to the chagrin of your parents. I know I took some heat when I enrolled in a guitar class. The argument for the nay-saying is that those kinds of classes don’t apply to the “real world." But professionals with artistic experience may just get the last laugh, according to Daniel Pink, author of A Whole New Mind: Why Rig… Continue
Posted by Elizabeth Lisican on April 3rd, 2009 at 10:25am — 1 Comment
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