Experts have weighed in with predictions for what will matter in IT in the coming year, and chief among them are customer service, IT/business alignment and collaboration. The challenge, however, is teaching staff the soft skills needed to turn the predictions into reality. We’ve assembled a few tips to give your help desk an edge over its competitors in the IT of the Future. Remember, these are only to be used as a guideline. Progress, not perfection. 1. Put yourself in the customer’s… Continue
Posted on December 30th, 2009 at 1:31pm —
Although the French don’t have a particularly stellar reputation for being nice — especially not to American tourists – blogger Terry Starbucker had such a memorable customer service experience while on vacation in Paris, he was compelled to blog about it. In a post titled “15 Basic Steps to Mind-Blowing Customer Service,” Starbucker recounts… Continue
Posted on December 28th, 2009 at 1:48pm —
If there’s one idea that characterized 2009, it is “doing more with less.” If I had access to LexisNexis, I’d tell you just how many times it’s been used in print, but, alas, I don’t. Let’s go with it anyway. The recession has forced managers and the C-suite to scrutinize budgets, choose which projects to embrace and which to scrap, and decide how many employees to sack. It has left a bad taste in many mouths. Here are some variations of “doing more with less”: trimming the fat; getting back t… Continue
Posted on December 23rd, 2009 at 3:02pm —
I read a post recently on how new technology can generate valuable data -- data that can enable us to assess our productivity, and ultimately improve it. The blog post, written by CareGroup CIO and Harvard Med School Dean John D. Halamka, was thought-provoking, especially in this current "do more with less" business climate. It brought to mind a personal example, and one relating to business: First, the person… Continue
Posted on December 22nd, 2009 at 11:14am —
Life is better when it’s in layman’s terms. I learned that in college, in a macroeconomics class. My professor (who probably never wanted to be a teacher anyway) would lecture straight from the textbook, and, in between bites of soft pretzel and nips of Diet Coke, prattle on about the conceptual and empirical linkages between mass-market foodstuffs and taxable intoxicants. I was in danger of failing the class. Plus, he made me feel stupid. It’s only when he began to teach theory using everyday… Continue
Posted on December 14th, 2009 at 10:30am —
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