All Blog Posts (314)

Jen Darr Help Desk Resolutions

Experts have weighed in with predictions for what will matter in IT in the coming year, and chief among them are customer service, IT/business alignment and collaboration. The challenge, however, is teaching staff the soft skills needed to turn the predictions into reality. We’ve assembled a few tips to give your help desk an edge over its competitors in the IT of the Future. Remember, these are only to be used as a guideline. Progress, not perfection. 1. Put yourself in the customer’s… Continue

Posted by Jen Darr on December 30, 2009 at 1:31pm — No Comments

Dan McCarthy The Cowardly Manager’s Guide to Dealing with Poor Performers

Dealing with a poor performer has to be one of the hardest responsibilities of a leader. Great leaders confront performance issues head on. They provide feedback, coaching, counseling, and if all else fails, real leaders fire underperformers. It’s all part of earning your scars as a leader. Cowardly managers come up with all kind of creative ways to avoid dealing with performance issues. Here is a summary of many of the actual methods I’ve encountered: 1. Teambuilding. Instead of dealin… Continue

Posted by Dan McCarthy on December 29, 2009 at 10:55am — No Comments

Jen Darr What We’re Reading: The French Can Teach Us a Thing or Deux Edition

Although the French don’t have a particularly stellar reputation for being nice — especially not to American tourists – blogger Terry Starbucker had such a memorable customer service experience while on vacation in Paris, he was compelled to blog about it. In a post titled “15 Basic Steps to Mind-Blowing Customer Service,” Starbucker recounts… Continue

Posted by Jen Darr on December 28, 2009 at 1:48pm — No Comments

Jonena Relth Company-Wide Transparent Leadership is Catalyst to Company Success

I believe whole heartedly that our company is only as good as our people, and that has to begin with our leadership. That's why every day I strive to be a more effective Leadership Evangelist. Honestly - it's not just talk. We live our Transparent Leadership Values and so must your leaders, if you want your organization to succeed in the coming years. Ken Blanchard, bestselling author of The One-Manager and Raving Fans, is one of the visionary leaders of our time. His passion for develop… Continue

Posted by Jonena Relth on December 28, 2009 at 6:00am — No Comments

Jason Gaya Understanding OSHA

OSHA stands for Occupational Safety and Health Administration. The main objective of this Federal organization is to enforce rules and regulations related to safety of workers at worksites. It is an enforcement wing of Department of Labor (DOL) and oversees inspection of worksites to check for hazards, offers advice to the employers how to remove them, educate the workers to follow the right safety procedures to eliminate or reduce the risks, and check the locations or worksites that have not be… Continue

Posted by Jason Gaya on December 28, 2009 at 3:38am — No Comments

Alex Lens U.S. Flights Face Delays Due to Storms, More Security

Christmas weekend air traffic is experiencing delays of 15 to 90 minutes, some major U.S. airlines and the government said, due to far-flung winter storms and an alleged terrorist attack on a trans-Atlantic flight. Delta Air Lines Inc. and UAL Corp.’s United Airlines are waiving some flight-change fees for passengers in areas affected by bad weather hitting the U.S… Continue

Posted by Alex Lens on December 27, 2009 at 11:17pm — No Comments

Alex Lens Ivana Trump `kicked off plane after four-letter outburst at children`

Ivana Trump has been kicked off an aeroplane after allegedly screaming obscenities at children. Police physically escorted the 60-year-old ex-wife of billionaire Donald Trump off the aircraft after being alerted to the foul-mouthed outburst by the pilot. It is claimed the four-times married socialite, on the New York-bound Delta Airlines flight at Palm Beach International Airport,… Continue

Posted by Alex Lens on December 27, 2009 at 10:42am — No Comments

Michael Lee Stallard Why "Up In the Air" is a "Must See"

… Continue

Posted by Michael Lee Stallard on December 27, 2009 at 7:43am — No Comments

Alex Lens Russia, Georgia Reopen Border Crossing

Russia and Georgia have agreed to reopen their major border crossing, officials said on Thursday, signaling the first thawing of ties between the two countries since they went to war last year over a separatist enclave. The crossing, at the Upper Lars checkpoint in the Caucasus mountains, has been closed since 2006, when relations began growing tense, in part bec… Continue

Posted by Alex Lens on December 24, 2009 at 4:54pm — No Comments

Alex Lens BlackBerry Outage Sparks User Revolt

The second outage in as many weeks for Research In Motion's BlackBerry e-mail service has prompted a mini-revolt among users. The Crackberry blog, which tracks all things related to the addictive device, on Thursday was flooded with complaints from users who said RIM is losing its focus on customer service. "One outage is bad enough, but when potential customers hear of… Continue

Posted by Alex Lens on December 24, 2009 at 1:44pm — No Comments

Alex Lens Sherlock Holmes (2009)

People often ask me how many times I see a movie before reviewing it, and with rare exceptions the answer is "Just once." But a week and a half after I saw Sherlock Holmes, I found that the film had all but disappeared from my mind, and so I went back to see it a second time. I don't think it was just the usual clutter of holiday releases that caused the memory of thi… Continue

Posted by Alex Lens on December 24, 2009 at 6:41am — No Comments

Jen Darr Eating Down the Enterprise

If there’s one idea that characterized 2009, it is “doing more with less.” If I had access to LexisNexis, I’d tell you just how many times it’s been used in print, but, alas, I don’t. Let’s go with it anyway. The recession has forced managers and the C-suite to scrutinize budgets, choose which projects to embrace and which to scrap, and decide how many employees to sack. It has left a bad taste in many mouths. Here are some variations of “doing more with less”: trimming the fat; getting back t… Continue

Posted by Jen Darr on December 23, 2009 at 3:02pm — No Comments

Jen Darr Data Begets Productivity, If You Let It

I read a post recently on how new technology can generate valuable data -- data that can enable us to assess our productivity, and ultimately improve it. The blog post, written by CareGroup CIO and Harvard Med School Dean John D. Halamka, was thought-provoking, especially in this current "do more with less" business climate. It brought to mind a personal example, and one relating to business: First, the person… Continue

Posted by Jen Darr on December 22, 2009 at 11:14am — No Comments

Jonena Relth Leaders: Providing Feedback is a Gift – Make the Most of It!

I was teaching our COREformance Facilitation workshop to a healthcare client’s trainers this past week with two of my staff, and as always, I learned a valuable tip from the great people around me. Karen, our Director of Learning Services, shared with us how important the feedback she has received from her leaders and peers has been to her personal development. She explained that feedback, whether positive or constructive, is a gift that should be accepted as such. It can be painful to hear con… Continue

Posted by Jonena Relth on December 22, 2009 at 6:00am — No Comments

Jason Gaya Understanding HIPAA

Health Insurance Portability and Accountability Act or HIPAA, as it is popularly known was enacted in 1996 by Congress. It came into force on 1 July, 1997. The main purpose of this act is to manage health care delivery system and regulate health insurance industry so that people are protected from frauds, malpractices and discrimination. The Act provides health insurance coverage to the individuals and their families, who loose or change their jobs. It promotes use of medical saving accounts, f… Continue

Posted by Jason Gaya on December 22, 2009 at 5:00am — No Comments

Jason Gaya E-learning- Delivering Knowledge beyond Barriers of Time and Distance

In the present times internet plays a significant role in daily lives of people. The global reach it provides to the users has made it possible to educate people living far and wide. This has made it feasible to provide e-learning to people in a very cost-effective manner. The students are no longer at a disadvantage due to time and distance. The web world has made is possible for students to override these drawbacks easily and connect with instructors electronically. The online learning is a h… Continue

Posted by Jason Gaya on December 21, 2009 at 11:30pm — No Comments

Jonena Relth Christmas Party at Learning Innovation Campus in Second Life 12/22 9-noon PST

Please join us this season for a joyous online break from work to network with other business people in the Second Life® (SL) virtual world. We’ll be touring the island, caroling, ice skating, networking, participating in a treambuilding activity and just having fun! If y… Continue

Posted by Jonena Relth on December 19, 2009 at 3:00pm — No Comments

Alex Lens Avatar Arrived, but Will It Deliver?

For weeks this movie capital has crackled with speculation on a lone topic: Will James Cameron’s “Avatar,” one of the biggest motion pictures — in budget and scope — ever made, soar or sputter at the box office? The first multiplex tea leaves for the movie arrived on Friday morning. In midnight screenings “Avatar,” a futuristic 3-D spectacle about love and war set on a… Continue

Posted by Alex Lens on December 19, 2009 at 8:21am — No Comments

Alex Lens 'Avatar' Fans Rave About Film After Midnight Screening

"Avatar" opened in midnight screenings early Friday, and fans leaving those screenings generally seemed to agree that the movie was worth the wait, the epic runtime and the massive budget. One fan raved to MTV News after catching a midnight screening in New York City, saying, "The imagination that James Cameron brought about was well worth the 15 years that he put into it… Continue

Posted by Alex Lens on December 18, 2009 at 4:21pm — No Comments

Jonena Relth Funny Thing Happened with My Transparent Leadership Today…

I was on a conference call with two of my staff today discussing our yearly calendar and holiday letter that we’ve sent out for the past 18 years. Both had done their homework and came to the meeting fully prepared to discuss the agenda items of design, budget, printing, mailing, etc. I say that I pride myself in transparent leadership, but at the end of the call, I was asked: “You’re not unhappy with me because I said that we can only meet our deadline if you’re not as picky as usual?” Yikes,… Continue

Posted by Jonena Relth on December 18, 2009 at 6:00am — No Comments

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